The European Union has set up a website to support consumers in submitting their complaints about any litigation in which they are involved. In this context, LouiseFashion makes available all the information so that you can exercise your right of complaint with an official, third and impartial entity to the process. So, if you are dissatisfied with the purchase of a good or service on our site, or with the solution we have presented to resolve the situation, you can access this official website and expose your dispute.

What is Alternative Dispute Resolution?

The alternative resolution of ligitios is the possibility that all the consumers have at their disposal to resort and official entities that help them in the resolution, or orientation of some conflict, before opening litigious processes in the Courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between himself and the trader who is the subject of his complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.

You may know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration' or 'competent committee in the context of consumer disputes'.

Alternative dispute resolution is, on the whole, less expensive, less formal and faster than the judicial procedure.

LouiseFashion offers the websites of some of these entities that can help you present your arguments:

Suggestions from Alternative Dispute Resolution Entities

CNIACC – National Center for Consumer Conflict Information and Arbitration

Center of Arbitration of Consumer Conflicts of Lisbon

Center for Arbitration of Consumer Conflicts of Vale do Ave / Arbitral Tribunal

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)

CIMPAS – Information, Mediation and Insurance Provider Center